Great service makes a great vacation. At Now Resorts & Spas, as well as our sister resorts, it’s a rule we live by. Our staff is skilled at balancing being helpful with being friendly and doing it all with a smile.
All of our dedicated staff members deserve a big thank you, but we’re proud to single out those who have been awarded with TripAdvisor’s Exceptional Service Award! Every year TripAdvisor looks at your reviews to see if anyone specific went above and beyond to make your getaway that much more special. Congrats to Orlando, Alex, Maritza and Martin! Your service is appreciated and thank you for your continued dedication.
Is there someone you think needs to be recognized? Make sure you write a review on TripAdvisor and tell us your story!
Today on the blog we are celebrating one of our own: Rossel Silvestre from the Front Desk at Now Larimar Punta Cana! We are beyond excited to announce that Rossel has won TripAdvisor’s “Exceptional Service Award.” TripAdvisor selects employees for this award whose excellent service have improved travel experiences. In 2014, there were only 40 people that won the award among thousands of nominees. Please read on for an excerpt from a guest at Now Larimar and how Rossel made their trip truly unforgettable.
“My sister and I just returned from a remarkable trip to the Now Larimar in the Dominican Republic. One employee, Rossel, made it a trip we will never forget. After telling him we wanted to experience his country from a local’s perspective, he offered to show us around. We eagerly accepted. He and his wife picked us up on his day off. Using his own vehicle (gas is $7/gallon), he took us to Macao, the most beautiful beach ever. Then he took us to his parents’ farm, where his father showed us all the native fruits andvegetables he cultivate, while his mother made us a wonderful lunch. After watching him and his father engage in a one-on-one basketball game, it was time to leave. On the way back, he showed us acres of rice paddies. It was cultural enrichment at its finest. Rossel has a wonderful, outgoing personality and speaks fluent English. It was the best day of our vacation! He and his family treated us like family. We will never forget their welcoming kindness. We will return.”
We could not be prouder of Rossel for this incredible achievement and his demonstration of Now Resorts & Spas’ dedication to exceeding our guests’ expectations at every turn.
If you have ever had the pleasure of staying at Now Jade Riviera Cancun and Now Sapphire Riviera Cancun, you already know they are award-winning resorts! Between the gourmet restaurants (where no reservations are ever required), lively bars, all of the fun activities planned each day and night, the full-service Now Spas by Pevonia®, and our Explorer’s Club for kids and Core Zone for teens, Now Jade and Now Sapphire have plenty of activities and amenities for guests of all ages.
We are proud to announce that Now Jade and Now Sapphire have received the prestigious TripAdvisor Certificate of Excellence for the second year in a row! This impressive award recognizes the best in hospitality excellence – only the top 10% of the hotels and resorts listed on the TripAdvisor.com receive the award – and is given to those that receive consistently excellent reviews from guests. Congratulations to the resorts and all their wonderful and dedicated staff members!