This #WowWednesday, we’re taking you on a virtual trip to Now® Jade Riviera Cancun for an unforgettable retirement celebration!

At Now Resorts & Spas, we love creating WOW moments for our guests — instances where the resort staff go above and beyond to make a vacation truly memorable. Read on for more about how the staff at Now Jade surprised a recent guest with a personal and moving experience at the resort.

It was a special celebration enjoyed by all in honor of Mrs. M’s retirement at Now Jade Riviera Cancun!

When Now Jade Riviera Cancun guest Mr. M arrived at the resort, he contacted the chief concierge, Rafael Lara, to share that he and his wife would be celebrating an important milestone during their stay. His wife had just retired after 37 years of service in higher education.

Wanting to ensure that the couple properly celebrated her years of dedication and achievement, Rafael began to plan a tribute to her career. He and the rest of the Now Jade team decided to surprise Mrs. M by projecting a touching video on the big screen located outside of the lobby, featuring her coworkers wishing her their best in this new stage of her life.

Once the tribute was organized, Now Jade Riviera Cancun team members met the couple by the lobby and led them to the resort’s big screen. The property’s Entertainment Assistant welcomed Mr. and Mrs. M, asking them to take a seat in the special area where they found personalized drinks and snacks. Suddenly, the video started to play, and Mrs. M was shocked to see all of her coworkers appear on the screen. After the viewing, the team gifted her with a special certificate in commemoration of her many years of service.

Mrs. M was surprised and thrilled to see heartfelt video messages from her co-workers during her stay at Now Jade Riviera Cancun, in a celebration coordinated by the amazing resort staff.

Mrs. M was overwhelmed with emotion by the meaningful gesture, and thanked the entire Now Jade Riviera Cancun team for working so hard to make the night unforgettable for her and her husband! Kudos to the staff of Now Jade for putting together such a wonderful evening for our guests.

Your next WOW moment in paradise could be right around the corner! Ready to make your plans? Visit our special offers page for ways to save on your getaway, including up to 40% off with our Greetings from Paradise promotion going on now. We can’t wait to welcome you and your family to Now Resorts!

Now Resorts & Spas are about escaping the everyday and savoring every moment together. Set along 2,600 feet of pure crystal white sand and refreshing azure waters, combining understated sophistication with Unlimited-Luxury^® amenities, Now Jade Riviera Cancun redefines all-inclusive and offers the perfect escape for couples, families and friends.