This week we are bringing you an adorable WOW story from Now® Jade Riviera Cancun!
A WOW story highlights a particular instance in which a resort went above and beyond for a guest or group. These moments are special and ones that the guest or group will always remember from their time at Now Resorts & Spas – we can’t wait to share more of them with you!
Keep reading for this special birthday surprise WOW story!
Mrs. E was traveling with her little boy who was going to celebrate his birthday during their stay at Now Jade Riviera Cancun. Mrs. E had a great connection with the chief concierge and during a conversation, she mentioned her son’s birthday was coming up! The concierge took this opportunity to make their stay truly unforgettable.
The staff told our guest that they were going to come get them from their room at 4:00 p.m. to start the surprise. When they opened the door, “Lightning McQueen,” her son’s favorite character, was waiting for him to bring him to the Explorer’s Club! As soon as they arrived at the Explorer’s Club, he saw all the kids waiting to celebrate his birthday with him, along with a cake and a piñata. Mrs. E was very happy to see how much fun her son was having and how happy he was!
To finish the surprise, the family enjoyed a Teppanyaki birthday dinner that evening! We hope it was a birthday celebration to remember forever!
Set along 2,600 feet of pure crystal white sand and refreshing azure waters, combining understated sophistication with Unlimited-Luxury® amenities, Now Jade Riviera Cancun redefines all-inclusive and offers the perfect escape for couples, families and friends.