A WOW story highlights a particular instance in which a resort went above and beyond for a guest or group. These moments are special and ones that the guest or group will always remember from their time at Now Resorts & Spas – we can’t wait to share more of them with you!
On a trip to Now Jade Riviera Cancun, Olivia and her family got a nice surprise on their stay in paradise. Read on to find out what this WOW moment was!
When Olivia’s family arrived and checked in at Now Jade, the resort noticed how important a little sheep stuffed animal was to Olivia. During the check-in process, Olivia showed her sheep’s passport, which she had made using an old passport and pasting a photo of Sammy the sheep.
That was the moment that the resort decided they had to do something for this special friendship! The family came to Now Jade to celebrate the wedding of Olivia’s parents, and one of the most important guests was Sammy the sheep.
When Olivia’s mother sent Olivia’s dress to the resort’s laundry service to have it steamed, the seamstress at Now Jade took the opportunity to make an identical dress for Sammy the sheep as well as a small bed that matched the beds at the resort. On the day of the wedding, the resort team knocked on Olivia’s door with the dress and bed for Sammy.
When Olivia opened the door and saw the little dress she couldn’t stop smiling! She immediately put the dress on Sammy to show us how it looked and starting taking pictures of her little friend! The family was very excited to see how happy Olivia was with the surprise!
At Now Resorts & Spas, we take pride in making sure our guests have the best experience possible. We want our guests to make memories they will never forget!
We are proud of Now Jade and its staff for taking the time to create a special moment for Olivia and her family!
Now Resorts & Spas offer vibrant beachfront settings in Mexico and the Caribbean perfect for multigenerational travel, families with teens and tweens as well as couples and friends. Guests enjoy a family-friendly, modern vacation experience, where play and party are just steps away from peace and quiet.