Today on the blog we are celebrating one of our own: Rossel Silvestre from the Front Desk at Now Larimar Punta Cana! We are beyond excited to announce that Rossel has won TripAdvisor’s “Exceptional Service Award.” TripAdvisor selects employees for this award whose excellent service have improved travel experiences. In 2014, there were only 40 people that won the award among thousands of nominees. Please read on for an excerpt from a guest at Now Larimar and how Rossel made their trip truly unforgettable.
“My sister and I just returned from a remarkable trip to the Now Larimar in the Dominican Republic. One employee, Rossel, made it a trip we will never forget. After telling him we wanted to experience his country from a local’s perspective, he offered to show us around. We eagerly accepted. He and his wife picked us up on his day off. Using his own vehicle (gas is $7/gallon), he took us to Macao, the most beautiful beach ever. Then he took us to his parents’ farm, where his father showed us all the native fruits andvegetables he cultivate, while his mother made us a wonderful lunch. After watching him and his father engage in a one-on-one basketball game, it was time to leave. On the way back, he showed us acres of rice paddies. It was cultural enrichment at its finest. Rossel has a wonderful, outgoing personality and speaks fluent English. It was the best day of our vacation! He and his family treated us like family. We will never forget their welcoming kindness. We will return.”
We could not be prouder of Rossel for this incredible achievement and his demonstration of Now Resorts & Spas’ dedication to exceeding our guests’ expectations at every turn.