Your Questions Answered

Our number one priority at Now Resorts & Spas is making our guests feel at home and helping them have the most enjoyable stay possible. In fact, we are always on the lookout for questions from future guests on Facebook, Twitter and TripAdvisor. Recently, we been interacting greatly with our fans and followers so we thought it would be helpful to put together these FAQ’s.

Are reservations or wristbands required at your resorts?

No!  Now Resorts & Spas do not require guests to wear wristbands or make dinner reservations.

What types of beer are available at Now Resorts & Spas?

Our resorts always have a selection of American beer, including Budweiser or Miller, and a selection of Mexican beer such as Dos Equis, Corona, Modelo and Pacifico.

What is the Preferred Club? What is included?

The Preferred Club is an exclusive area providing exceptional services, a private lounge and Preferred Club suites offering additional amenities. Some of the additional benefits include: a private lounge that serves continental breakfast, private check in-check out, upgraded toiletries, complimentary internet access, complimentary newspaper in room everyday, hot and cold hors d’oeuvres in the evening, and more!

How old do children have to be to join the Explorer’s Club?

Our fully staffed and supervised Explorer’s Club is for children ages 3-12. Starting at 9am daily, kids will be able to participate in a number of fun activities and games, giving mom and dad a break! All of our staff is also trained and Red Cross Certified.

Do the resorts offer room service?

Yes, 24-hour room service is included! As part of our Unlimited-Luxury® package, room service is available 24 hours a day as well as a daily, restocked mini-bar.

What is the dress code for dinner?

For dinner, we ask men to wear long pants (khakis, jeans or dress pants) and closed-toe shoes or sandals. Women are welcome to wear dresses, capris or skirts and dressy sandals.

Do have a question about our resorts? If so, don’t hesitate to send it our way!

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42 thoughts on “Your Questions Answered

  1. Thanks for the answers to FAQ’s. Perhaps it would be a good idea to add an FAQ tab on your Facebook Pages for Jade and Sapphire. It would cut down on the repetitive questions asked, and answered over and over again.

    Can’t wait to visit Jade in November.

  2. The men’s dress code has been a big question on Now Jade’s Facebook page, and with reading your answers, it says that men can wear jeans into the restaurants, when they said only slacks, khakis, on Facebook! Are jeans allowed in all the restaurants? Closed toe shoes are not a problem….just making sure we bring the necessary clothing!!!

  3. Rene…We saw jeans accepted in the a la cartes. But, in all honesty…jeans are hot in that humidity. I wore a jean skirt for the flight down, it was so hot.

  4. Okay….now I am confused. I thought some of the a la cartes required closed toe shoes. Has there been a change in dress code policy??

    Thanks in advance!


    • Carole, no there has not been a change in our dress code policy. We do ask men to wear closed toe shoes in our casual elegance restaurants. However, some of our restaurants are more of a casual atmosphere and sandals with long pants would be just fine.

    • Ayeola, please feel free to email our concierge at Now Jade ( or Now Sapphire ( for the most up-to-date price list for our spa.

  5. Do you have a fun night life for young adults? Do people go off-site to party? Is there transportation for this?

    • Ayeola, both Now Jade and Now Sapphire have a number of bars and lounges as well as nightly shows. If you do wish to go off the resort, the activities desk would be more than happy to help you arrange this.

  6. We be arriving next week with my family and I wanted to know if the kids still get the walkie talkies that you mention back when we reserved. Also do we have to bring our own towels?
    Thank you in advance

    • Jorge, you will receive a cell phone when you drop your children off at our Explorer’s Club so that you will be able to contact them and vice versa. Also, there is no need to bring your own towels. The resort has plenty available for use.

  7. Do you have enough tennis enthusiast for me to take my racquet. If not do you have racquets for guest to use.


    • Jorge, yes, we do have racquets for guests to use and I’m sure you will find plenty of other guests willing to play with your during your stay!

  8. Is there any reason my question has note been answered? Maybe the answer is obvious through your website. If so, I’m just missing it and it would be helpful to have a response from someone in the know.

    Thank you.

  9. Kevin….I can try and help. We returned in June. The Non Preferred Club rooms have a jacuzzi in the bathrooms, separate from the rain shower. There is a window right there, so I would imagine it has a view. We stayed in the PC rooms. The Jacuzzi is on the balcony. We enjoyed it at night and, due to darkness, we felt we had privacy. Hope this helps.

  10. Hi, we will be arriving this weekend and I was wondering if the water in the restaurants is safe to drink? I know in the room we will have bottled water in the mini-bar, but as far as the restaurants, has the water been filtered? Thanks!

    • Erin, we can’t wait to have you! All of our water goes through a purification system making it very safe to drink.

  11. What is the difference between the concierge master suite and and standard room?
    Also, how do you join the prefered club?

    • Hi Terry, please feel free to email our concierge at Now Jade ( or Now Sapphire (

  12. Allergy: One of my kids is allergic to peanut and any kind of nuts. Do you use in your kitchen peanut oil to cook french fries or kids food ?

    Do you have nurse or doctor at the Hotel ?

    Many thanks for all your answer :o)

    Nicolas H.

      • Hi Nicolas! did you wind up staying at Now Larimar? Would you recommend it to someone with peanut/tree nut allergies? We are thinking of going next January and I had seen your post here. I have sent an email to the resort but wondered your experience. Thanks in advance!

  13. My family is planning a trip to Mexico in November, we are still trying to decide between the Jade and the Sapphire. I wanted to know if the is a substantial difference between the two hotels. Also, I have heard that the beach specailly at the Jade has rocks, is this true and would you recomend water shoes. Is there a big difference between the beach at Now Jade and the beach at Now Sapphire.
    Thanks, Nora

  14. My family and I will be ariving in Jan. and would like to upgrade our rooms.We will be ariving Jan. 12th-19th.I would like to up grade to your preferd club on both rooms. One ocean front and one garden view. Will this be possible to set up before we arrive? without going through our travel agent? Your response would be greatly appreciated.
    Thank you,
    The Wiegand Family

  15. Hello: I read the earlier reply about the water being filtered is this in the restaurants only? or is the tap water filtered as well?

  16. Hi, is wireless internet available at your resort, is it complimentary,or is there a charge. If there is a charge how much is it ? Thanks John

    • I wondered the same thing. Did you get any answer? Or have you already traveled there and found out what the dress code is for children in the restaurants?

  17. Hello There. I found your blog the use of msn. That is a very well written article.

    I will be sure to bookmark it and come back to learn extra of your useful information. Thank you
    for the post. I will definitely comeback.

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